Shipping policy

Last Updated: September 5, 2026

Thank you for shopping at CushionStudio. We are dedicated to providing a clear, reliable, and transparent shipping experience for all our customers. Please read our shipping terms below to understand how your order is handled and delivered.

1. Shipping Destination

Currently, CushionStudio ships to addresses within the United States.

2. Shipping Cost

Standard Shipping: FREE on all orders shipped within the United States. No minimum purchase required.

3. Order Cut-Off, Processing & Transit Times

To help you estimate when your package will arrive, please review our standard timelines:

Daily Order Cut-Off Time: 5:00 PM Eastern Time (ET)

Orders placed before 5:00 PM ET will begin processing the same business day.
Orders placed at or after 5:00 PM ET will begin processing on the next business day.

Order Handling / Processing Time: 1–3 business days (Monday – Friday).
Shipping Transit Time: 6–10 business days .
Estimated Total Delivery Time: 7–13 business days (Processing Time + Transit Time).

Note: Business days refer to Monday through Friday, excluding official U.S. federal holidays.

4. Shipping Carriers

Orders are shipped via established third-party carriers to ensure reliable delivery. Depending on your location and package weight, we use:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx and other reputable local logistics providers.

5. Order Tracking

Once your package has been processed and shipped, you will receive a shipping confirmation email containing a tracking number and a link to trace your delivery.

How to Track: You can track your order status directly on our website using our Track Your Order Page or through the carrier's tracking portal using the provided tracking number.

Assistance: If you have trouble tracking your order or have not received a tracking number after 3 business days, please contact us at support@cushionstudio.shop.

6. Address Corrections & Accuracy

Please ensure that your delivery address is accurate and complete prior to finalizing your order.

If you notice an error in your address, please contact us immediately at support@cushionstudio.shop.
While we will do our best to update your address before the order is fulfilled, we cannot change the shipping address once the package has been dispatched.

7. Delayed, Lost, or Stolen Packages

If your package is delayed beyond the estimated timeframe:

Check your tracking number for any carrier status updates or weather delays.
If your tracking indicates "Delivered" but you have not received it, check around your property or with neighbors.
If your package is confirmed lost or damaged in transit, please contact us at support@cushionstudio.shop with your order number. We will work directly with the carrier to resolve the issue or issue a replacement.